General Rules and Definitions

1. Electronic Magic Corporation may change, add or remove portions of this agreement at any time; we will inform you via email, postal mail, or phone if it applies to your agreement.
2. The customer is responsible for informing us of any information update.
3. We reserve the right to refuse service to anyone.

1. We will back our laptop repair work with a 6 month labor warranty for the exact symptoms and problems we repaired.
2. If we have replaced or installed Pulled out, Used, Refurbished parts or New parts for you during repair, we provide a 1 month warranty on parts. Used, Refurbished, Pulled parts are sold or installed "AS IS"; they might have wear and tear marks or scratches. No back orders are accepted.
3. There is no service charge if cannot locate exact part required.

1. All genuine parts we replace will carry a 30-day warranty from the date of purchase.

1. A flat fee $85 per laptop or $75 per motherboard, plus parts, plus shipping and handling should be received before initial estimation.
2. Customer will be informed about the initial estimation, the parts needed to be replaced, and the total charges through phone or email. Your Laptop must be shipped within 30 days after RMA number issued. If your Laptop repair charges varies from estimated charges, we will contact you with new service charges. We will not start repairing until we get your consent for new repair charges.
3. Normal turn around repair time is 5 to 10 business days but it is not promised in case of hard to find parts.

1. Once we are finished with repairs, our customer service department will give you a call and/or email (if applicable) to arrange payment and shipment. Your payment receipt will be in your shipped package.
2. Company/Cashier checks and Money Order are welcomed, Personal checks must be cleared first before customer receives repaired Laptop/Notebook. No COD will be accepted.
3. All payments are due upon completion of job. If we order parts for you, payment of parts is due at time of order.

1. Customer may cancel the service at any time; however, service charges and applicable fees still apply.
2. To cancel, you must notify Electronic Magic Corporation in writing of your desire to cancel this contract.

1. Electronic Magic Corporation will not be responsible for any damages to the laptop on shipping and receiving.
2. Customer is liable for "To and From Shipping".
3. We will return your repaired laptop through FedEx with $1,000.00 insurance.
4. Customer's signature is required upon receiving the laptop.
5. Customer is responsible for all the shipping charges in any cases. Shipping charges are not refundable.
6. Electronic Magic Corporation is not responsible for any Laptop not claimed within 10 business days upon completion of the repairs.
7. When we receive your payment we will schedule a shipment.